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Last updated [October 15 2025]
These Terms govern your use of the Carbon mobile app, websites, Shopify store and any related services (collectively, the “Service”) provided by:
Reform LLC ("Carbon", "Carbon Diet Coach", "we", "us")
3702 W Spruce St #1405, Tampa FL 33607, USA
Email: legal@joincarbon.com
YOUR AGREEMENT TO THESE TERMS INCLUDES AN AGREEMENT TO ARBITRATE ALL CLAIMS AND DISPUTES, A CLASS ACTION WAIVER, INDEMNIFICATION OBLIGATIONS AND LIMITATIONS OF LIABILITY, AS DESCRIBED FURTHER BELOW. These provisions affect your rights and remedies under these terms. Please review them carefully before accessing or using the services or making any purchases.
Installing or using the Service means you accept these Terms and our Privacy Notice. We may update Terms at any time; we'll give reasonable notice. Continued use after the effective date equals acceptance of the revised Terms.
By using the Service you also acknowledge and agree to the Carbon Health & Medical Disclaimer, which is incorporated into these Terms as if fully set out herein.
Register with a valid email or Apple/Google SSO. Keep credentials confidential— you're responsible for all activity under your account. Notify us immediately of unauthorized use. We may suspend or delete accounts violating these Terms.
Core app features are sold via an auto-renewing subscription through Stripe, Apple App Store or Google Play (“App-Store Provider”). Billing, renewals, refunds and cancellation are handled by your App-Store Provider and governed by their terms. Cancel anytime in your store settings; access continues until the current paid term ends.
Clothing, accessories and e-books are sold via our Shopify store. Prices, taxes, shipping, return policies and download links are displayed at checkout and processed by Shopify Payments or PayPal. Sales are final unless otherwise noted or required by law.
We grant you a personal, non-exclusive, revocable, non-transferable, non-sublicensable License to install and use the Carbon app on devices you own or control while your subscription is active. All code, content, trademarks and data remain our property. You must not reverse-engineer, decompile, resell, scrape, automate or create derivative works from the Service.
All software, source code, algorithms, features, text, graphics, photographs, trademarks, service marks, logos and other content contained in or provided by the Service (collectively, “Carbon IP”) are owned by or licensed to Reform LLC and are protected by United States and international copyright, trademark and other laws.
Except for the limited License granted in § 7, no right, title or interest in or to any Carbon IP is transferred to you. You may not copy, modify, distribute, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any Carbon IP without our prior written permission, except as expressly permitted by these Terms.
9.1 Carbon’s application-program interfaces are proprietary, unpublished and intended solely for use by Carbon-owned software or by third parties who hold a separate, written License agreement with us.
9.2 Except where we have granted such written permission, any attempt to discover, access, probe, call, reverse-engineer, scrape or otherwise interact with the API is strictly prohibited.
9.3 We may employ any technical, legal or contractual remedy we deem appropriate—including throttling requests, revoking tokens, suspending or terminating accounts, and pursuing civil or criminal remedies—to address unauthorized API activity.
9.4 No rights in or to the API are granted by implication; all rights not expressly licensed remain reserved to Carbon.
You own the logs, photos and other material you upload (“User Content”) and grant Carbon a worldwide, royalty-free License to store, process and display it to operate and improve the Service.
You must have all necessary rights; content may not be unlawful, defamatory, hateful or infringe any third-party IP. We may remove content or suspend accounts at our discretion.
DMCA takedown procedure
If you believe material on Carbon infringes your copyright, email a DMCA notice to legal@joincarbon.com containing: (1) your physical or electronic signature, (2) identification of the work, (3) URL of the allegedly infringing material, (4) your contact info, (5) a good-faith statement, and (6) a statement under penalty of perjury of authorization. Incomplete notices may be ignored.
We may suspend or terminate your account at our sole discretion for any breach or misuse. If we terminate for violation, no refunds are provided. You may delete your account at any time; app-store subscriptions remain your responsibility to cancel through the store.
Carbon offers nutrition tracking and educational information only; it is not medical advice. Always consult a qualified professional before changing diet or exercise. See our Health & Medical Disclaimer for more details.
The Service is provided “as is” and “as available”. We disclaim all warranties, express or implied, to the fullest extent allowed by law.
To the maximum extent permitted by law, Carbon will not be liable for indirect, incidental, special, consequential or punitive damages, or any loss of data, profits, or goodwill. Our total liability shall not exceed the amount you paid to Carbon in the preceding 12 months.
You agree to defend, indemnify, and hold harmless reform llc, our vendors and advertisers, and our and their subsidiaries, affiliates, officers, directors, employees, and agents (collectively “reform llc parties”) from and against all claims, demands, damages, liabilities, judgments, and settlement, arising out of or related to your breach of these terms of use, your use or misuse of the services, or your violation of applicable laws, rules, or regulations. Your sole remedy for dissatisfaction or problems with the services or any of its content is to stop using the services.
These Terms are between you and Carbon, not the App-Store Provider. The App-Store Provider is a third-party beneficiary and may enforce these Terms. They have no warranty or support obligation.
EU, UK and Brazilian consumers have statutory withdrawal or regret rights for distance sales. Because digital subscriptions and e-books are delivered immediately on purchase, you expressly consent to immediate performance and waive the right once access begins. For physical merchandise, see our Shopify return policy.
These Terms are governed by the laws of the State of Florida (USA), without regard to conflict-of-laws principles., except where local consumer law requires otherwise. You waive any right to participate in class actions.
We may assign these Terms; you may not without written consent. If any provision is invalid, the remainder stays in force. Failure to enforce a provision isn't a waiver.
Carbon may offer optional AI-based functionality such as image recognition and natural language processing to assist with food logging. These features are provided for convenience only and are not required to use the Service.
Use of FatSecret Database
Carbon uses FatSecret’s food database for AI-based suggestions. User data is not shared with FatSecret, and all AI features operate locally or via Carbon-managed systems.
Functionality & Accuracy
The outputs provided by AI (e.g., suggested food items or serving sizes) are best-effort estimates and may not always be accurate or nutritionally complete. In particular, the system may not recognize non-standard servings or restaurant-based meals. Users are encouraged to review and adjust all entries before saving them to their food diary.
Limitations & User Responsibility
You acknowledge that AI-based suggestions:
By using these features, you understand and accept the above limitations. If you do not wish to use AI functionality, you may opt out by not engaging with the relevant features.
THE SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. ALL ACCESS TO THE SERVICES IS VOLUNTARY AND AT THE SOLE RISK OF THE USER. REFORM LLC DOES NOT ASSUME ANY RESPONSIBILITY AND WILL NOT BE LIABLE FOR ANY DAMAGES OR VIRUSES THAT MAY INFECT YOUR COMPUTER, TELECOMMUNICATIONS EQUIPMENT, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR ACCESS TO, USE OF, OR BROWSING THE SERVICES OR DOWNLOADING ANY OF ITS CONTENT.
22.1 Arbitration
Any controversy or claim (“Claim”) you have arising out of or relating to these Terms & Conditions shall be resolved by a single impartial arbitrator pursuant to proceedings administered by the American Arbitration Association under its rules for resolution of commercial disputes. Any such Claim shall be brought solely by you as an individual and not as part of, or as a representative of, a class. The arbitration shall be held in Tampa, Florida. All submissions to the arbitrator, the proceedings and the award shall be confidential. The arbitration shall be conducted on an expedited basis with minimal discovery. The arbitrator’s award shall be final and binding.
For enforcement of any arbitration award, or in the event arbitration is not permitted or required, then for any claim or action that may be submitted to any court, by using the Services, you consent to personal jurisdiction in the federal and state courts of Florida, which will have exclusive jurisdiction for any action arising out of or relating to the Services or your use of the Services. Such claim or actions shall be instituted exclusively in the federal or state courts located in the City of Tampa, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Before seeking any legal remedy for any harm you believe you have suffered arising from or related to your use of the Services, you agree to inform us in writing and give us 30 days to cure the harm before initiating any action. You must indicate any cause of action within one (1) year after the claim has arisen, or you will be barred from pursuing any cause of action.
22.2 No Class Actions
You agree to bring any claim or cause of action arising under or related to these Terms of Use, the Services, or any dispute with REFORM LLC in your individual capacity, and not as a member or representative of any class or collective action.
Email: legal@joincarbon.com
